Refund policy

Team Pickleball, LLC — Return and Refund Policy

Effective Date: October 1, 2026

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Holiday Returns

Orders placed through December 31, 2026 can be returned free of charge through January 31, 2027. We cover the cost of return shipping, so nothing is deducted from your refund. Items must meet the eligibility requirements and exceptions below. To start a return, email info@teampickleball.com. Orders placed on or after January 1, 2027 follow the standard 30-day policy described on this page.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact us at info@teampickleball.com. If your return request is accepted, we will email you a return shipping label and instructions on how and where to send your package. Except for Holiday Returns (described above), the cost of return shipping is deducted from your refund, and we will tell you the exact amount before you ship anything. Once we receive your item, it will be inspected to ensure it is in its original condition. If the item is acceptable, you will be refunded the purchase amount (minus the return shipping cost, except for Holiday Returns) via your original payment method. If the returned item is not in its original condition, additional costs may be assessed. Please note that items sent back to us without first requesting a return will not be accepted.

For any questions regarding returns, you can always contact us at info@teampickleball.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and correct it. The return shipping cost described above does not apply if the item is defective or we sent the wrong item.

Exceptions / Non-Returnable Items

Certain items cannot be returned, such as items marked "Final Sale," "Open Box" items, and gift cards. Items purchased with a discount code or promotional offer can be returned as described in this policy.

Exchanges

The quickest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return and let you know if the refund was approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@teampickleball.com.