Privacy policy

Team Pickleball, LLC — Privacy Policy

Effective Date: October 1, 2026

At Team Pickleball, LLC, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information, and the choices available to you. It applies to information collected through our business activities, including our website, services, marketing efforts, and any other online or offline offerings (together, the "Services"). References to "Team Pickleball," "we," "us," or "our" mean Team Pickleball, LLC, based in Seattle, Washington.

If you are located in the European Economic Area ("EEA") or the United Kingdom, Team Pickleball, LLC acts as the "data controller" of your personal information collected through our Services.

1. Information We Collect

The information we gather depends on how you interact with our Services. We collect information in three ways: (1) information you provide directly to us, (2) information collected automatically through technology, and (3) information obtained from other sources.

Information You Provide to Us

When you use our Services, you may provide information directly to us. For example, we collect information when you place an order, create an account, leave a review, contact us, participate in referral programs, or subscribe to our marketing emails or text messages. Common types of information include:

Contact and Account Information: such as your name, address, phone number, email address, and login credentials.
Financial and Transaction Information: such as billing and payment details (processed by our payment processor) and your purchase and transaction history.
Customer Service Interactions: such as messages submitted through online forms or email, and phone interactions with our customer service team.
User-Generated Content: such as reviews, ratings, questions, photos, or other content you submit, which may be publicly visible. We use a third-party review service to collect and display reviews.
Survey and Sweepstakes Information: such as your interests, preferences, demographic data, photos and videos, and the information needed to participate and receive incentives or prizes.

Information Collected Automatically

Like many websites, we automatically collect information about the devices you use to access our Services. This includes IP addresses, browser type, referring and exit pages, operating system, search terms, the pages and products you view, and general location information (such as city and state from your IP address).

We and our vendors use cookies and similar tools, such as web beacons and pixels, to gather this information. Cookies are small text files stored on your device that hold data about your use of our Services. They help us improve customer service and our website's features by remembering your preferences and activities. We also use them to track cart and browsing activity so we can send cart and browse reminder messages by email or text, if you have chosen to receive them.

We and third-party analytics and advertising partners may use this information to analyze your use of our Services and to deliver personalized ads on our site and other platforms. This helps control ad frequency, deliver relevant ads, and measure campaign effectiveness.

Session replay and analytics. We use Microsoft Clarity and similar tools to understand how visitors use our website. Clarity collects information such as mouse movements, clicks, scrolling, pages visited, and device and browser information, and may record and replay your visit. Clarity uses cookies. Form fields are masked by default. Data collected by Clarity is processed by Microsoft under the Microsoft Privacy Statement.

Most web browsers accept cookies by default, but you can adjust your settings to block certain cookies. Blocking all cookies might affect your ability to complete certain transactions or use certain features of our Services.

Information from Other Sources

We may receive information about you from third-party sources, such as business partners, marketers, researchers, data analytics firms, social networks, and other parties, to help us keep our records accurate.

If you access our Services through a third-party website, app, or social media platform (for example, Instagram or Facebook), we may receive information about you from those services depending on their data practices and your settings. We encourage you to review their privacy policies.

Third-Party Pixels and Cookies

When you visit our website, log in, register, or open an email, cookies, ad beacons, and similar technologies may be used by our online data partners or vendors to link these activities with information they or others have about you, including your email address. We (or service providers on our behalf) may then send communications and marketing to those email addresses.

2. How We Use Your Information

We may use the information we collect in the following ways:

To Provide Services: to process your orders, respond to customer service requests, and provide other services you request.
To Communicate with You: to update you on orders, shipments, and changes to our policies.
For Marketing and Advertising: to tell you about new products, promotions, and events from Team Pickleball.
To Personalize Your Experience: to deliver relevant content and recommendations through our Services.
To Improve Our Services: to detect bugs, understand how people use our website, and conduct research to build better products.
To Support Our Giving Back Program: to calculate and fulfill the donation we make from each order.
To Protect Rights and Safety: to secure, protect, enforce, or defend our legal rights, privacy, safety, or property, and those of our employees, agents, and users, and to comply with applicable laws.
For Other Purposes: with your consent, for any other purposes disclosed at the time of data collection.

Combined Information

We may combine the information collected through our Services with information from other sources, both online and offline, and use the combined data as described in this Privacy Policy.

Aggregate and De-identified Information

We may aggregate or de-identify information collected through our Services so that it cannot be linked to you or your device. We may use this information for any purpose, including research and marketing, and may share it with third parties.

3. Legal Bases for Processing Your Information

In certain jurisdictions, we are required to state the legal grounds for processing your information. Ours are:

Contractual Necessity: to fulfill our obligations to you, such as providing the Services you request.
Legitimate Interests: to pursue our legitimate interests, such as improving our Services, ensuring security, and preventing fraud.
Legal Obligations: to comply with legal requirements, such as keeping records for tax purposes.
Consent: where you have given consent for a specific use of your information.

We may share your information in the following circumstances:

Service Providers. We share information with third-party vendors who perform business functions on our behalf or provide services to us. These include:

Payment processing, order fulfillment, and delivery
Customer service and support
Email and SMS delivery
Product reviews
Donation and giving-back services
Advertising, marketing, surveys, and promotions
Website analytics and session replay
Information technology and office services, such as website development and hosting
Fraud protection and credit risk reduction
Legal, accounting, audit, and other professional services

Advertising and Analytics Partners. We do not sell your personal information in exchange for money. However, we use advertising and analytics cookies and pixels from companies such as Meta and Google, which collect information about your visit and may use it to show you ads on other sites. Under some state privacy laws this counts as a "sale" of personal information or "sharing" for targeted advertising. You can opt out as described in Section 5.

Affiliated Entities. We may share your information with companies related to Team Pickleball, if any, to operate our business and provide products and services to you.

Legal Requirements and Protection. We may disclose your information as required by law, such as to comply with a subpoena or similar legal process, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, to investigate fraud, or to respond to a government request.

Business Transfers. If we are involved in a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of that transaction.

5. Your Controls and Choices

Email Marketing. If you do not want marketing emails from us, you can opt out using the unsubscribe link in any email or by contacting us at info@teampickleball.com. We will continue to send non-promotional service emails, such as order updates.

SMS Marketing. You may opt out at any time. Text the single keyword STOP to +18444750520 or click the unsubscribe link (where available) in any text message. You will receive a one-time opt-out confirmation, and no further messages will be sent to your mobile device unless you start the conversation. If you have subscribed to other Team Pickleball mobile message programs and wish to cancel, you will need to opt out of those separately by following the instructions in their mobile terms, except where applicable law requires otherwise.

Targeted Advertising and Cookies. You can manage cookies through your browser settings, and you can use the cookie and privacy choices on our website where they are offered. You can also opt out of targeted advertising and the sharing of your information for advertising by emailing info@teampickleball.com. Disabling cookies may affect the functionality of our Services.

Requests Regarding Your Personal Information. You have the right to access, update, correct, or delete your personal information, subject to certain legal restrictions. To make a request, email info@teampickleball.com with your name and a description of your request. We may verify your identity before processing it.

Data Retention and Account Closure. We keep your information for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required by law. Session recordings from our analytics tools are kept for a limited time determined by the tool provider. If you wish to close your account, contact us at info@teampickleball.com. We may retain certain information after account closure to comply with legal obligations, resolve disputes, and enforce our agreements.

6. How We Protect Your Information

We use a variety of security measures to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

When you register for an account, we encourage you to choose a strong password and keep it confidential. You are responsible for keeping your password and account information secret.

7. Additional Information for Specific Jurisdictions

California Privacy Rights. If you are a California resident, you have the right to know what personal information we collect, use, and disclose; to request deletion or correction of your personal information; to opt out of the sale or sharing of your personal information for targeted advertising; and to not be treated differently for exercising these rights. To make a request, email info@teampickleball.com. You may use an authorized agent to make a request for you. We will respond within the time required by law.

Other U.S. States. Residents of some other states, including Nevada, Colorado, Connecticut, Virginia, and Texas, have similar rights, such as the right to access, correct, or delete their information and to opt out of the sale of personal information or its use for targeted advertising. To make a request, email info@teampickleball.com. If we decline your request and you wish to appeal, reply with the word "Appeal" in your message and we will review it.

International Users. We are based in the United States. If you use our Services from outside the United States, your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those where you live. If you have concerns about our data processing, you may file a complaint with your local data protection authority.

8. Children's Privacy

Our Services are not intended for children under the age of 13. If we learn that we have collected personal information from a child under 13 without parental consent, we will delete it. If you become aware of any such information, please contact us at info@teampickleball.com.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated policy on our website with the new effective date. Your continued use of our Services after any changes means you accept the updated Privacy Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: info@teampickleball.com
Team Pickleball, LLC Seattle, Washington