Privacy policy
Team Pickleball, LLC — Privacy Policy
Effective Date: August 20, 2024
At Team Pickleball, LLC, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information, as well as the choices available to you. This policy applies to the information collected through our business activities, including our website, services, marketing efforts, and any other online or offline offerings (collectively, the "Services"). References to "Team Pickleball," "we," "us," or "our" mean Team Pickleball, LLC.
If you are located in the European Economic Area ("EEA") or the United Kingdom, Team Pickleball, LLC acts as the "data controller" of your personal information collected through our Services.
1. Information We Collect
The information we gather depends on how you interact with our Services. We collect information in three primary ways: (1) information you provide directly to us, (2) information collected automatically through technology, and (3) information obtained from other sources.
Information You Provide to Us
When you use our Services, you may provide certain information directly to us. For instance, we collect information when you place an order, create an account, leave a review, contact us, participate in referral programs, or subscribe to our marketing emails. Common types of information we collect include:
- Contact and Account Information: such as your name, address, phone number, email address, and login credentials.
- Financial and Transaction Information: such as billing and payment details (processed by our payment processor), and purchase and transaction history.
- Customer Service Interactions: such as messages submitted through online forms or email, and phone interactions with our customer service team.
- User-Generated Content: such as reviews, ratings, questions, photos, or other content that may be publicly visible.
- Survey and Sweepstakes Information: such as your interests, preferences, demographic data (e.g., gender), photos and videos, and information needed to participate and receive incentives or prizes.
Information Collected Automatically
Like many websites and apps, we automatically collect certain information about the devices you use to access our Services. This includes data such as IP addresses, browser type, referring/exit pages, operating system, search terms, and general location information (e.g., city/state from IP).
We and our vendors use "cookie" technology and other online tools, like web beacons and pixels, to gather this information. Cookies are small text files stored on your device that hold data about your use of our Services. This helps us improve customer service and enhance our website's features by remembering your preferences and activities. Cookies may also track cart activity to send cart reminder messages via SMS.
We and third-party analytics and advertisement partners may use the information collected through cookies to analyze your use of our Services and deliver personalized ads on our site and other platforms. This technology helps control ad frequency, deliver relevant ads, and measure campaign effectiveness.
Most web browsers accept cookies by default, but you can adjust your settings to block certain cookies. However, blocking all cookies might impact your ability to perform certain transactions or access certain features of our Services.
Information from Other Sources
We may receive information about you from third-party sources, such as business partners, marketers, researchers, data analytics firms, social networks, and other parties to help us enhance our records.
If you access our Services via a third-party website, app, or social media platform (e.g., Instagram or Facebook), we may receive information about you from those services depending on their data practices and your settings. We encourage you to review their privacy policies.
Third-Party Pixels and Cookies
When you visit our website, log in, register, or open an email, cookies, ad beacons, and similar technologies may be used by our online data partners or vendors to link these activities with the information they or others have about you, including your email address. We (or service providers on our behalf) may then send communications and marketing to these email addresses.
2. How We Use Your Information
We may use the information we collect in the following ways:
- To Provide Services: To process your orders, respond to customer service requests, and provide other services you request.
- To Communicate with You: To update you on orders, shipments, and changes to our policies.
- For Marketing and Advertising: To inform you about new products, promotions, and events from Team Pickleball and other companies we think you might like.
- To Personalize Your Experience: To deliver relevant content and recommendations through our Services.
- To Improve Our Services: To detect bugs, understand user interactions, and conduct research to develop better products.
- To Protect Rights and Safety: To secure, protect, enforce, or defend our legal rights, privacy, safety, or property, as well as those of our employees, agents, and users, and to comply with applicable laws.
- For Other Purposes: With your consent, for any other purposes disclosed at the time of data collection.
Combined Information
We may combine the information collected through our Services with information from other sources, both online and offline, and use the combined data in accordance with this Privacy Policy.
Aggregate and De-identified Information
We may aggregate or de-identify any information collected through our Services so that it cannot be linked to you or your device. We may use this aggregated or de-identified information for any purpose, including research and marketing, and may share it with third parties at our discretion.
3. Legal Bases for Processing Your Information
In certain jurisdictions, we are required to disclose the legal grounds for processing your information. Our legal bases include:
- Contractual Necessity: To fulfill our contractual obligations to you, such as providing the Services you request.
- Legitimate Interests: To pursue our legitimate interests, such as improving our Services, ensuring security, and preventing fraud.
- Legal Obligations: To comply with legal requirements, such as keeping records for tax purposes.
- Consent: Where you have given consent for a specific use of your information.
4. How We Share Your Information
We may share your information in the following circumstances:
Affiliated Entities:
We may share your information with our subsidiaries and affiliates for various purposes, including providing you with products and services, operating our business, and enhancing your customer experience.
Service Providers:
We may share your information with third-party vendors who perform business functions on our behalf or provide services to us. These services include:
- Payment processing, order fulfillment, and delivery
- Customer service and support
- Email service delivery
- SMS service delivery
- Advertising, marketing, surveys, and promotions
- Information technology and office services, such as website development and hosting
- Payment processing services, fraud protection, and credit risk reduction
- Legal, accounting, audit, and other professional services
Marketing Partners:
We may use and share your information with other brands and marketing partners to inform you about products and services you might enjoy.
Legal Requirements and Protection:
We reserve the right to disclose your information as required by law, such as to comply with a subpoena or similar legal process, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, the safety of others, investigate fraud, or respond to a government request.
Business Transfers:
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.
5. Your Controls and Choices
Email Marketing
If you do not wish to receive email marketing information from us, you can opt out by following the unsubscribe instructions in the emails you receive or by contacting us at info@teampickleball.com. We will continue to send you non-promotional service emails related to your account, such as order updates.
SMS Marketing
You may opt-out of the Service at any time. Text the single keyword command STOP to +18444750520 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Team Pickleball mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
Requests Regarding Your Personal Information
You have the right to access, update, correct, or delete your personal information, subject to certain legal restrictions. To exercise these rights, contact us at info@teampickleball.com with your name and a description of your request. We may verify your identity before processing your request.
Cookie and Data Collection Controls
You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of our Services.
Data Retention and Account Closure
We retain your information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law. If you wish to close your account, contact us at info@teampickleball.com. We may retain certain information after account closure to comply with legal obligations, resolve disputes, and enforce our agreements.
6. How We Protect Your Information
We implement a variety of security measures to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
When you register for an account, we encourage you to choose a strong password and keep it confidential. You are responsible for maintaining the secrecy of your password and account information.
7. Additional Information for Specific Jurisdictions
California Privacy Rights
California residents have specific rights under the California Consumer Privacy Act (CCPA). If you are a California resident, you can request information about the personal information we collect and share, and you can opt out of the sale of your personal information. To exercise these rights, contact us at info@teampickleball.com.
Nevada Privacy Rights
Nevada residents can opt out of the sale of their personal information by sending a request to info@teampickleball.com.
International Users
We operate globally and may transfer your information to locations around the world, including the United States. By providing us with your information, you consent to such transfers. If you have concerns about our data processing activities, you may file a complaint with the relevant data protection authority.
8. Children's Privacy
Our Services are not intended for children under the age of 13. If we learn that we have collected personal information from children under 13 without parental consent, we will delete the information. If you become aware of any such information, please contact us at info@teampickleball.com.
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the updated policy on our website with the new effective date. Your continued use of our Services after any changes indicates your acceptance of the updated Privacy Policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at: info@teampickleball.com